Frequently Asked Questions
Is experience required?
Do the kayaks have a weight limit?
Are there any age requirements?
Where do we go for our tour?
What should I bring?
Can I schedule a tour for a different time than what’s listed on the tour calendar?
What about gratuity?
Our guides do accept and greatly appreciate tips!
What if I want a longer or shorter tour?
We’ll try to accommodate the length of time you’d like. Please give us a call at 252-489-8146 or send us an email and let us know your preferences.
Do you have tandem (double) kayaks?
Yes, we have tandem kayaks as well as single kayaks. If you include children 12 & under when making a reservation online we’ll automatically put the child in a tandem kayak with an adult. If your child has kayaking experience and you feel the child can paddle the entire tour on his/her own you can make a note in the “notes” section to request a single kayak for your child. We will do our best to accommodate your request.
What if I want to bring my dog?
Please contact us about bringing a small to medium sized dog. We may not be able to accommodate pets during peak season. Dogs must be kept on a leash and you should clean up after your pet.
What kind of kayaks do you use?
We use Perception Tribe 11.5 & 13.5 kayaks for our tours and rentals. We buy new kayaks every year so you’ll have a nice new kayak that’s super comfortable. Perception Tribe kayaks are extremely stable and easy to get in and out of. The built in seats feature extra padding and the backrests are adjustable for maximum comfort. We’re proud to use Perception kayaks that are rotational molded and hand assembled in the USA.
What if it’s raining?
We paddle in the rain and wind, but not during thunderstorms.
Do we need to arrive early?
We ask that you plan to arrive 10-15 minutes prior to your tour start time.
What is the cancellation policy?
All cancellations must be made at least 48 hours prior to your scheduled tour. We do paddle in the rain and wind but not during thunderstorms. If there is inclement weather we will reschedule your tour or issue a refund. Participants should plan to arrive 10-15 minutes prior to the tour start time. No shows or late arrivals are charged full price and a refund will not be given.
What if we’re late to our kayak tour?
Our kayak & SUP tours begin and end at specific times. We cannot wait for late arrivals because it’s unfair to other customers on the tour. You should plan to arrive 10-15 minutes prior to the start time.
Are reservations required?
Reservations are required, but we can often accommodate last minute additions to our tours.